Refund and Returns Policy

Effective Date: October 25, 2025
Company: Good Two LLC
EIN: 92-3240622
Address: 704 E Acacia Ave, Glendale, CA 91205, USA
Phone: +1 (818) 244-1014
Email: help@goodtwo.shop
Website: https://goodtwo.shop

1. Overview

At GoodTwo.shop, we want you to love every purchase you make.
If you are not completely satisfied with your apparel or accessories, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

2. Return Eligibility

We accept returns within 30 days of delivery under the following conditions:

• The item is unused, unworn, and in its original packaging.
• All tags, labels, and accessories are intact.
• You have proof of purchase (order number or receipt).

We do not accept returns for:

• Worn, washed, or altered items
• Intimate wear or hygiene-sensitive products (e.g., undergarments, earrings)
• Clearance or final sale items

3. How to Start a Return

To initiate a return, please contact our support team at help@goodtwo.shop with the following:

• Your order number
• A brief reason for return
• Photos (if the item is damaged or defective)

Once your request is approved, you will receive return instructions and, if applicable, a return shipping label.

4. Refund Process

After receiving and inspecting your returned item, we will:

• Notify you via email about the approval or rejection of your refund.
• If approved, process your refund to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

If you received a damaged or defective product, we’ll gladly send a replacement at no extra cost.
Please notify us within 7 days of receiving your order for an exchange request.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

1. Check your bank account or payment app.
2. Contact your bank or credit card company — processing times may vary.
3. If still unresolved, email help@goodtwo.shop, and we’ll assist promptly.

7. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method to ensure your return is safely received.

8. Contact Us

For all refund or return inquiries, please contact our team:

📧 Email: help@goodtwo.shop
📞 Phone: +1 (818) 244-1014
📍 Address: 704 E Acacia Ave, Glendale, CA 91205, USA
🆔 EIN: 92-3240622

Contact us at {email} for questions related to refunds and returns.